Privacy Policy This privacy policy details the personal data (defined below) that Experior and its affiliates (“Experior,” “we,” “us,” and/or “our”) collect about you, how we use and safeguard this personal data, and the choices you have regarding its use. Your privacy and the security of your personal data are paramount to us, so please familiarize yourself with our privacy practices and reach out to us if you have any questions about your personal data.
If Experior products gather information about you (e.g., as an employee of an Experior customer), please note that this privacy policy applies only to instances where we determine the purposes and methods of processing your personal data (e.g., when we act as a “controller” as defined by the GDPR). Therefore, it does not cover any personal data that we may process on behalf of our customers (e.g., when we act as a “processor” as defined by the GDPR). For more information about their privacy practices, please contact the relevant controller directly (e.g., your employer, if you are an employee of an Experior customer).
Collection and Use of Personal Data
Personal Data: “Personal data” refers to any information related to an identified or identifiable individual. Experior and its affiliates (“Experior,” “we,” “us,” and/or “our”) may collect various types of personal data about you through different means:
Personal data you provide directly: We may collect personal data directly from you, such as when you access our website, create a user account, or provide your name, email address, etc. You may also choose to submit personal data via other methods, such as in response to marketing communications, through social media, or at events. When you contact us, we may keep a record of your communication to better assist you in the future. From time to time, we may offer referral programs; please only provide personal data of prospective customers if you have their permission. If you later learn that you did not have such consent, please inform us promptly.
Personal data we collect automatically: We may automatically collect information about your use of our business, products, and/or services (e.g., through our websites and/or applications), and some of this information may be personal data. We may also use cookies and other technologies for effective functioning. For more information, refer to the “Cookies and Similar Technologies” section below.
Personal data we collect from other sources: In addition to the above, we may receive your personal data through referrals or supplement other personal data we have collected with information from third parties or publicly available sources. If you use products and/or services offered by one of our partners and registered with them, we may also receive your personal data from them. In such cases, it is advisable to review our partner’s privacy policy for further details, as they may have different terms.
Categories of personal data we typically collect: Depending on your interaction with our business, we may collect the following categories of personal data:
Personal identifiers, such as your real name, alias, postal address, unique personal identifier, online identifier, government-issued identifiers, email address, phone number, account name, or other similar identifiers.
Internet activity information, such as Internet protocol (IP) address, device and advertising identifiers, browser type, operating system, Internet service provider, the web page that directed you to our services, the date and time of your visit, information about how you engage with us (e.g., the links or buttons you click and pages you view on our website or applications), whether an email was opened, and other standard server log information.
Commercial information, such as records of products or services purchased, obtained, or considered, or other purchasing or consumption histories or tendencies.
Professional information, such as your title.
How we use personal data we collect: We collect, use, and store your personal data for the following purposes:
Administering our relationship with you, including creating and administering orders, registering, maintaining, and managing your account, providing support, and responding to your queries.
Pursuing Experior’s legitimate interests, such as developing product or service features, managing, and improving our website and systems, marketing products and services, protecting our premises, assets, and intellectual property, and enforcing company policies.
Complying with legal obligations, such as tax and similar obligations, and responding to court orders or legal processes.
We may provide more specific notices for certain processing activities and, if required, will seek your consent at the appropriate time. If we process any special categories of personal data related to you, we will do so because the data has been made public, is necessary for legal claims, is necessary for reasons of substantial public interest, and/or you have given explicit consent.
Cookies and Similar Technologies
Some personal data may be collected by us or our partners through cookies, pixel tags, or software development kits (“SDKs”), and other similar technologies for various purposes. For example, these technologies are used for analyzing trends, administering our website and communications with you, tracking users’ movement and behavior on our website, gathering information about our user base (such as location information based on IP addresses), displaying advertising on our websites, and managing our advertising on other sites. Cookies, which are used by most websites, are text files stored on a user’s browser containing information about the user (e.g., information about devices and networks used to access our website). Pixel tags (also known as “web beacons” or “clear GIFs”) are very small images or small pieces of data embedded in images that can recognize cookies, the time and date a page is viewed, a description of the page where the pixel tag is placed, whether an email was viewed, and similar information from your computer or device. SDKs are computer code that mobile app developers can include in their apps to enable data collection and related functionalities. For more information about the cookies that may be served on our website and services, and how you can control our use of cookies and third-party analytics, please refer to the cookie policy on our website.
Transfer and Disclosure of Personal Data
Safeguarding your personal data is a top priority for us, and we do not rent or sell your personal data to anyone. However, there are certain circumstances where we may disclose or transfer your personal data, including:
To a buyer or other successor in the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.
To our subsidiaries, affiliates, agents, contractors, service providers, and other third parties we use to support our business and/or collaborate with (e.g., email service providers, teleconference service providers, and data storage and collaboration service providers); provided they are bound by contractual obligations to keep such personal data confidential and use it only for the purposes of providing services for, or with, us based on your chosen settings, configurations, and/or purchases.
To comply with any court order, law, or legal process, including responding to any government or regulatory request.
To enforce or apply our Terms of Service and/or any other agreement governing the sale, use, or purchases of our products and/or services.
To protect the rights, property, or security of Experior, our employees, our users, and/or others.
Please note that some of our products and services may be offered jointly with partners. If you register with our partner, Experior may also receive your personal data from them, and Experior may share your personal data with our partners for these joint offerings. If applicable, you should carefully review our partner’s privacy policy, as it may have different terms.
Security
We are dedicated to ensuring the security of personal data and have implemented contractual, technical, and organizational measures to protect personal data against unauthorized access, use, and disclosure. These measures take into account the latest technology, implementation costs, processing risks, and the nature of personal data. When we share your personal data with third parties, such as service providers, we require them to protect the personal data they receive and only use it for the specified services.
However, despite our efforts to secure and ensure the reliability of our products and services, the confidentiality of any communication or material transmitted to or from us cannot be guaranteed. Therefore, we advise caution when sharing any personal data over the Internet. Just as with any information shared online, you should be aware that it may be accessible to the public and could be collected and used by others without your consent. Your use of the Internet and any other communication methods with us is solely at your own risk.
Third Party Websites and Features
For your convenience, Experior may include links from our websites, products, and/or services to other websites maintained by independent third parties. We do not control or endorse the privacy practices of these independent third parties. It is important to be aware of when you leave our website and to review the privacy policies of any other websites you visit.
Some web browsers send “do-not-track” signals to websites. However, because different web browsers handle and activate this feature differently, it is not always clear if users intend for these signals to be sent or if they are even aware of them. At this time, we do not take any specific action in response to these signals.
Data Storage Length
Personal data is stored on our servers or those of our service providers and is accessible only to authorized employees, representatives, agents, and service providers who require access for the purposes described herein. We will retain personal data only for as long as necessary to fulfill the purpose for which it was collected or to comply with legal, regulatory, or internal policy requirements. When determining the appropriate retention period for personal data, we consider factors such as the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Policy Towards Minors
Our website, products, and services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected personal data from a minor under 16, we will promptly take steps to delete such information from our records.
Changes and Other Updates
We may update our privacy policy occasionally to reflect changes in our practices, technologies, legal requirements, and other factors. We recommend checking this page regularly to review the current version and stay informed about how we collect, process, and share your personal data. Please note that if we amend our privacy policy, we will update the “updated” date at the bottom of this page.